Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@thesolyluna.co. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@thesolyluna.co.

 * Please note that any items from the Reflection Collection is NON-REFUNDABLE & NON-EXCHANGEABLE due to the items being made to order *

 

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

Please note that all sale items are final. 

All SALE and promotional-priced items are non-returnable, non-refundable and non-exchangeable.

Exchanges

Please consider our product guide and size chart carefully before placing your order. If you are still unsure, DM us on Instagram @thesolyluna and our customer team will be more than happy to assist you.

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item while stocks last.

Refunds

If you opt for a refund via your original payment method, the refund value will be apportioned according to the amount paid via Store Credit.

Orders are only refundable via store credit. This store credit will be sent to your email should you request a refund.

Voucher codes cannot be re-issued and are non-refundable. If you return an item which was purchased using a voucher code, only the final paid price (after discount) will be refunded.

We are unable to accommodate any refund reversal requests for Store Credit if 30 days have past from the refund date.

Any refunded Store Credit that is used on a new order (including exchange orders), can only be refunded as Store Credit - even if a different refund method is selected.